ONLINE BANKING

Identity Theft Information

Identity Theft is the fastest growing crime in the United Sates. It has hurt over 15 million Americans in the past year with the average loss of $3,500 per person. It is very important to safe guard your personal information, cards, and Pins. If you lose your cards or see suspicious activity on your account you need to contact us immediately. To help safeguard your cards and put more control in your hands we have CardNav. This app is free to download and use, click here to see more information about CardNav. If your personal information is compromised you should also alert all 3 major credit bureaus and discuss with them whether you need to place an alert on your file.

Below is contact information and helpful tips to avoid being a victim:

Equifax
800-525-6285
P.O. Box 740250
Atlanta, GA 30374

Experian
888-397-3742
P.O. Box 1017
Allen, TX 75013

TransUnion
800-680-7289
P.O. Box 6790
Fullerton, CA 92634

 

Helpful Tips:
Never provide personal financial information, including your Social Security number, account numbers or passwords, over the phone or the Internet if you did not initiate the contact.
Never click on the link provided in an e-mail if you believe is fraudulent. It may contain a virus that can contaminate your computer.
Do not be intimidated by an e-mail or caller who suggests dire consequences if you do not immediately provide or verify financial information.
If you believe the contact is legitimate, go to the company’s Website by typing in the site address directly or using a page you have previously book marked, instead of a link provided in the e-mail.
If you fall victim to an attack, act immediately to protect yourself. Alert your financial institution. Place fraud alerts on your credit files. Monitor your credit files and account statements closely.
Report suspicious e-mails or calls to the Federal Trade Commission through the Internet at www.consumer.gov/idtheft, or by calling 1-877-IDTHEFT.


SCAMS

Criminals are working very hard not work. Using your money to finance their lifestyles. Please be careful and if something seems too good to be true, it probably is. Below is a list of recent scams you need to watch out for. All scams and fraud need to be reported to the local police department and your financial institution. After you have been a victim of a scam you will need to monitor your accounts and credit reports. If you have fraudulent charges, you have about 48 hours to report them so you can recover any stolen money.

Stolen Mail - Don't mail out your checks or gift cards in your regular mailbox. Use the blue boxes, post office, and maybe your work outgoing mail. We have seen increase in washed checks, stolen gift cards, and duplicated checks.

Phone Scams - If you answer a call from an unfamiliar caller and this is the first thing you hear “Can you hear me?” hang up immediately. Do not reply! CBS News reports that potential hackers on the other end of the line can record your response and use it to authorize charges via credit cards or bills. They only need to capture your voice uttering the word "yes" to be successful, which means any yes or no question can work. To lower your risk, don’t answer calls from unfamiliar numbers, even if they’re from a familiar area code — and/or hang up immediately if you’re asked a yes or no question. And if you’ve already received this type of call? Carefully monitor your credit and debit card charges — and your credit reports.

Fake Employment Scams – Stay away from job posting wanting you make deposit or purchase cashier checks for money. You should not give personal information or make deposits for strangers. You can lose a lot of money and become a victim of identity theft. Spends some time researching the jobs/companies from other search engines. Sometimes criminals use real company names and logos but post fake jobs.

Signs that they are fake:
Wanting you to deposit cashier checks in order to transfer money or send them a check back
If you have to pay up-front for “equipment or training”
They need your bank account for direct deposit
Quick cash or high pay for an easy job
The company only has a PO Box, no street address
The company name is not in the URL or email address

Cash Back Scam – another scam is people will offer to buy an item you have for sell with a cashier or bank check that is over the amount of the agreed sale price. They will ask for cash back for the difference of the check. When the check does not clear, you just paid the criminals to steal your sale item. Before accepting or depositing checks you can call the financial institution for authenticity.

Skimmers – This device can hidden on ATMs and gas station pumps to steal your debit and credit card information. Some of them even have hidden cameras to catch you entering you PIN. Covering the keyboard as you enter your PIN is a simple way to help avoid theft. Never give your PIN to anyone. And, do not use any ATM with a card reader that appears altered.

Text - Thieves are now texting people posing as their financial institution, saying that their cards have been frozen, and in order to reactivate them, they need to input their account information immediately. Don’t. Instead, contact us directly or the number on the back of your card, we don’t text card or account information.